Store Policies

Shipping

The shipping charge is $8.00 for orders up to $75.00. We offer free shipping on orders over $75.00. We ship via USPS Ground Advantage.

Returns

Items returned within 30 days from order date in new and unused condition with tags will be accepted for a refund. Return shipping costs are the customers responsibility. To initiate a return and obtain a return authorization code please email zn@timberwolfpetproducts.com. Please include your Web Order # in all correspondence. There is no refund of original shipping fees. We do not offer prepaid return shipping labels.  All returns are subject to approval upon receipt of the product.