Store Policies

Shipping

The shipping charge is $8.00 for orders up to $75.00. We offer free shipping on orders over $75.00.

Returns

Items returned within 30 days from order date in new condition and have not been used, will be accepted for a refund. To initiate a return and obtain a return authorization code please contact dy@timberwolfpetproducts.com.  There is no refund of original shipping fee.  If a shipping label is requested, a fee of $8.00 will be deducted from requested refund.  All returns are subject to approval upon receipt of the product.

All products are made at the time of the order.  We generally process and ship orders within 24-48 hrs. after receiving.  Orders placed over the weekend are processed on Monday.